Employment

We are currently hiring for a Full or Part-time position, working as part of our awesome Guest Services Team on the Front Desk!

Painted Boat Resort Spa & Marina is a unique, boutique style property, where a Guest Service Agent must be a multi-functional individual who is driven to always exceed our guests’ expectations with attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues, handling extreme pressure situations as they occur. Computer and word processing are necessary along with decision-making and problem solving skills.

Responsibilities:

• Process guest arrivals & departures on a daily basis according to service standard procedures
• Coordinate all room assignments and adjust accordingly as needed, based on maintenance or housekeeping status (ie. room blocks, ready status)
• Assist with all guest concerns and inquiries
• Coordinate group check-ins and departures
• Monitor email and voicemail daily and respond accordingly in a prompt and efficient manner
• Answer all calls into the resorts main line and redirect as requested, ensuring to follow all standard procedures as pertained to guest & employee privacy
• Accept & make all reservation requests and offer detailed information to guests as needed
• Understand and know how to make all types of reservations (ie. standard, owner, fits, group, comp, gift certificates)
• Respond to all booking inquiries
• Process payments accordingly; deposits, departures, boutique purchases, equipment rentals
• Safe cash handling procedures; reconciling cash & all transactions at the end of each shift
• Assist at marina with guests arriving by boat, needing assistance with baggage and docking
• Maintains the cleanliness and neatness of the resort reception area
• Completes and submits maintenance requests
• Daily opening and closing procedures of the office
• Process gift certificate requests following the standard procedures
• Securing resort and pool area end of evening shift
• Performing night audit procedures
• Offer baggage assistance when needed
• Complete additional tasks assigned
• Assist other departments as needed

Knowledge, Skills & Abilities

• Complete knowledge of the resort and its’ services/facilities including operation of certain specific equipment (ie. home theater system, fireplace, washer/dryer)
• Understand procedures for sending guests out on recreation equipment (ie. kayaks, paddleboards)
• Have knowledge of immediate and surrounding area (ie. activities, dining, accommodations, ferry information, directions) to enable assisting guests with recommendations
• Keep & maintain a clean and organized workspace
• Exude a professional and positive attitude at all times
• Aware of all current season rates as well as packages offered and the details
• Excellent communication skills
• Efficient administration skills
• Understands resorts’ pms system and how to carry out the basic daily tasks (ie. reservations, reports, room assignments)
• Familiar with all room types, locations, features, limitations
• Knows how to use all front office equipment (ie. computer, key machine, phones, copiers)
• Maintains proper telephone etiquette at all times

IMPORTANT

Applicants must be legally able to work in Canada.

Please send us your resume with a short note telling us why you would like to join our team.
employment@paintedboat.com

We are currently hiring for awesome housekeepers who would enjoy helping to keep our beautiful villas in tip-top condition!

Painted Boat Resort Spa & Marina is a unique, boutique style property.  Our Villa Housekeepers play a vital role at our resort and need to be multi-functional individuals who thrive on exceeding our guests’ expectations and possess great attention to detail as well as a positive attitude towards their work and their fellow colleagues.

Requirements:
– reliable team players
– detailed orientated
– multi-taskers
– available weekends & BC stat holidays
– able to lift 25lbs
– part-time and full-time opportunities available

IMPORTANT
Applicants must be legally able to work in Canada.

Please send us your resume with a short note telling us why you would like to join our team.
employment@paintedboat.com